31 Mar, 2020

COVID-19 FAQs

What’s the best way to do my banking right now?
We strongly encourage you to use Apollo Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Apollo Bank mobile app at your convenience. It’s easier and faster (in most cases) to manage your account digitally. Our mobile banking app is available through the App Store and Google Play.

Actions You Can Complete Using Mobile Banking:

  • Make payments
  • View transactions
  • Check balances
  • Find an ATM 

What about drive-thru banking?

Drive-thru banking will remain open during normal branch hours (9 am to 4 pm) and appointments will be accommodated.
Please contact your Account Officer to schedule appointments. 

Drive-thru locations

Brickell – 1150 South Miami Avenue, Miami, Fl 33130 - (305) 398-9000
Doral – 8600 NW 17th Street, Suite 120, Doral, Fl 33126 - (786) 364-9141
Hialeah – 1255 W 49th Street, Hialeah, Fl 33012 - (305) 362-5605
Kendall – 9851 N Kendall Drive, Miami, Fl 33176 - (786) 347-2801

Our Coral Gables branch will be closed temporarily due to infrastructure limitations, but our team is still available to service your banking needs.

Can I access my safety deposit box?  

If you need to access your safe deposit box or need additional support, please contact your Apollo banker to make an appointment.

What if I need to request a payment loan deferral?

If you have concerns about any loans, we ask that you reach out to your banker to discuss the situation. 

Florida Disaster Loan Program

Resources for Small Businesses
The Florida Business Disaster Loan Program is providing short-term, interest-free loans to small businesses. This program is managed by the State Department of Economic Opportunity.

Visit their website for information about eligibility requirements, learn about the loan process and to apply for the loan program:
Click here to visit the Florida Disaster Loan Program.

For questions regarding the Emergency Bridge Loan Program, please contact the Florida Department of Economic Opportunity by phone at (833) 832-4494 or email FloridaBusinessLoanFund@deo.myflorida.com.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Should you require additional assistance, please CONTACT US.





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You are now being relocated to
Apollo Bank’s secure online banking site
As a result of COVID-19, our branch lobbies continue to be closed. Drive-thru will remain open at our Brickell, Hialeah, Doral and Kendall branches from 9AM-4PM. Our Coral Gables Branch has been closed temporarily. Contact your account officer to schedule an appointment.
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